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Pre-Pro Division

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michelleu Edmitrievz
michelleu Edmitrievz

Best Buy Ps4 Controller Warranty


Sony Interactive Entertainment LLC ("SIE") warrants to the original purchaser ("you") that the PS5 hardware, which includes components contained in the retail box with this hardware ("Product"), will be free from material defects in material and workmanship for a period of one year from the original date of purchase (the "Warranty Period"). This warranty is valid only in the United States and Canada. IF THIS PRODUCT IS DETERMINED TO BE MATERIALLY DEFECTIVE DURING THE WARRANTY PERIOD, YOUR SOLE REMEDY AND SIE'S SOLE AND EXCLUSIVE LIABILITY IS LIMITED TO: (A) THE REPAIR OR REPLACEMENT OF THIS PRODUCT WITH A FACTORY-RECERTIFIED PRODUCT, AT SIE'S OPTION, AT NO CHARGE TO YOU; AND (B) RETURN SHIPPING OF THE CONSOLE (NOT ANY PERIPHERAL, CONTROLLER, ACCESSORY OR CABLE) TO AN SIE-AUTHORIZED SERVICE FACILITY, VIA A SHIPPING BOX WITH A PREPAID SHIPPING LABEL PROVIDED BY SIE, AND SHIPPING OF THE REPAIRED CONSOLE OR A FACTORY-RECERTIFIED REPLACEMENT CONSOLE TO YOU, AT NO CHARGE TO YOU. For purposes of this Limited Hardware Warranty and Liability, "factory recertified" means a product that has been returned to its original specifications.

This warranty does not apply to any system software that is preinstalled in the PS5 hardware, or is subsequently provided via update or upgrade releases. PS5 system software is licensed to you under the terms of a separate end user license agreement at PS5 system software has a separate warranty.

You understand and acknowledge that any time SIE services this Product (either within the Warranty Period or under a separate service arrangement), SIE may need to provide certain services to ensure this Product functions properly and according to SIE guidelines and specifications. These services may include the installation of the latest system software or firmware updates, or service or replacement of the PS5 console's storage or the PS5 console with a new or factory recertified product. You acknowledge and agree that some services may change your current settings, cause a removal of cosmetic stickers or console skins, cause a loss of data or content, or cause some loss of functionality. You should back up your console storage regularly to prevent loss of data, although some content cannot be backed up and must be reinstalled by the user. You should also remove any peripherals, non-PS5 console components, and any content that you consider proprietary, private, or confidential before you send in your PS5 console for service. SIE is not liable for damages resulting from your failure to comply with the foregoing, or any instructions that SIE provides to you. After SIE services the Product and returns it to you or returns a factory-recertified product to you under this warranty, this warranty applies to the returned product for the longer of (i) 90 days from the date that SIE ships the Product or the factory-recertified product or (ii) the original Warranty Period.

I've already read through the best buy support forums and there seems to be a lot of these issues. I recently purchased a new Microsoft Surface Home 3 from my local Best Buy. I decided to give it a try as it was the most powerful they had in stock at my local store and I was working on a project with an impending due date and did not want to wait for a different system to be shipped. I was assured, since I am a Best Buy member, that if my purchase did not meet my needs I could refund it within 15 days. The first one I took home had a defective keyboard and I wasn't able to complete initial setup. I take it back for an exchange immediately. No problem. Unfortunately, the device seems to not be suited for data analytics, as it underperformed my old Lenovo Thinkpad from 2019. I literally used it that single time, it couldn't handle what I need, and I system reset it and packed it back in the box. This defuct was certainly an omen of things to come. I go to return it, and they tell me the serial # on the box does no


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